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FAQs
Are you operating normally during this time at lily charmed?
As a small business we are doing everything to work as normal, obviously we have reviewed and strengthened all our hygiene/welfare processes to ensure the welfare of our staff and their families. So please continue to support all small businesses like as ours, as we need you more than ever now. Should the situation change we will update our customers (Please stay safe)
Is all your jewellery sterling silver at lily charmed?
Yes, all Lily Charmed jewellery is 925 sterling silver, 18 carat gold plated sterling silver or solid 9 carat gold. All our silver charms are cast from recycled sterling silver too!
What is the lily charmed return policy?
In all instances please notify Lily Charmed as soon as possible of any issues via email, on receipt of goods. Please include your order number, name and reason for return. All items must be returned in their original packaging, and in their original condition.
About Lily Charmed
Founder Lucy Lee had two very young children and a career in live TV, which meant working long hours away from home (on shows like Strictly Come Dancing) so she made the decision to start her own business and establish that elusive ‘work, life balance’ that you hear about. With Lily Charmed the aim was to tell a story with jewellery, adding sentiment to each piece with a message card, so that when it was gifted, the piece of jewellery had meaning and a connection to the person receiving it. Pandora charms were everywhere at the time, and gifting and collecting charms has always been a wonderful way to enjoy jewellery, so we merged these ideas into a new charm jewellery concept, which was launched online in 2011. The first collection of charms was small, around 10 charms in total, including 3 hearts! Quality was the main focus. We used various wax carving methods to create the first designs and the response was great. We knew we had something as Lily Charmed was invited to join Notonthehighstreet.com
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